General Policies

Health Statement

The products and the claims made about specific products on or through this site have not been evaluated by the Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

Guarantee and Return Policy

At Sarlin Wellness Way, we want you to be completely satisfied with your purchase through our site, Sarlinway.com. If for any reason, you are unhappy with any product you have purchased from Sarlin Wellness Way, you may return it for a full refund (less shipping and handling) or exchange. All products must be returned in factory sealed, unopened condition for a full refund. You are covered by this money back guarantee for a full 30 days from your date of purchase.

Please contact our Customer Support Department at customersupport@sarlinway.com or 1-877-276-8440 within 30 days of the shipment date to receive authorization and return instructions. You can email us with your questions, comments or concerns at any time.

Product Appearance

Should you receive any chocolate containing product which has melted due to the heat, simply unpack the carton contents and place the product boxes in your refrigerator for 45 – 60 minutes. The soft chocolate will regain its original consistency and retain all its nutritional value, even if the appearance may be somewhat altered.

In addition, some milk chocolate coverings of some nutritional bars undergo what is termed “blooming.” Blooming is the whitish change in the dark chocolate color that comes from separation of the ingredients within the chocolate. This whitish covering is not necessarily an indication of an old product; blooming may occur rather soon, depending on temperature and humidity. There should be no alteration of taste or consistency of products with blooming.

Product Dating

Our product manufacturers do not record product dates in a consistent manner. Some of our suppliers will display a date of manufacture, while others may list a “Best by” or an expiration date. Some products have no date displayed at all. Often product dates are listed without explanation creating confusion as to their being production or expiration dates. We replenish our stock frequently, try diligently to monitor our inventory for freshness, and communicate with our suppliers to maintain knowledge of our products’ shelf lives. Should there ever be a question regarding dating or freshness, please contact us at admin@sarlinway.com or call 1-877-276-8440.

Shipping Policies

We offer the following shipping methods and delivery times:

Standard: Standard: 6-7 Business Days
Express: Express: 3-4 Business Days

We generally ship by FedEx ground and occasionally by the United States Postal Service. FedEx will not deliver to a USPS box.

All orders over $299 receive free ground shipping in the continental United States. Orders to Hawaii and Alaska will require an additional $20 freight shipping fee.

We presently cannot accept orders for shipment outside of the United States.

Shipping advisory

During summer mnths, we ship heat-sensitive chocolate products only during the first few days of the week to avoid shipping storage over weekends in hot warehouses or trucks. In addition, we attach heat avoidance shipping labels to these chocolate product packages. However, we cannot be responsible for melting of chocolate products while in transit despite our best efforts to reduce weather-related problems. Please notify us of the best location that our shipping agents should use when delivering your package to avoid melting of the contents by heat or damage by other extreme weather conditions. We cannot accept returns or provide credit on any shipment of protein bars or other chocolate product altered by heat or other weather condition.

Taxes

We currently charge state tax in our base state of operations, Georgia. A seven per cent (7%) tax will be applied to both purchases and shipping costs to orders shipped to addresses within the state of Georgia. This tax rate includes most Georgia county and municipality local option sales taxes.

Privacy and Security Policies

Information Collection & Use

Sarlin Wellness Way, LLC is the sole owner Sarlinway.com. Sarlin Wellness Way, LLC collects personally identifiable information from our users at several different points on our Web site.

Registration / Sign In

In using our Web site, you may create a user name and password. During registration you may give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest and to maintain your individual data to enable you to easily retrieve stored information.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Sarlin Wellness Way records this information for the sole purpose of sending this one-time email.

Your friend may contact us at admin@sarlinway.com to request that we remove this information from our database.

Communications from Sarlinway.com

Special Offers and Updates
We will occasionally send you information on new products, special promotions, and updates about our products and services. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice/Opt-out” section below.

Newsletters
If you wish to subscribe to our monthly newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice/Opt-out” section.

Information Sharing and Disclosure

Personally identifiable information
Except as is necessary to process your order (credit card processing company, shipping agent, website administrator, etc.), we DO NOT share personally Identifiable Information with Third Parties, nor do we share Aggregate Information (non-personally identifiable). All information is maintained with strict privacy and security.

Choice/Opt-out

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, by emailing us at admin@sarlinway.com, or by calling us at 1-877-276-8440.

Links to Other Sites

Sarlinway.com may contain links to other sites that are not owned or controlled by Sarlin Wellness Way, LLC. Please be aware that we, Sarlin Wellness Way, LLC, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site, Sarlinway.com.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may update or deactivate it by making the change on our member information page or by emailing us at admin@sarlinway.com or by contacting us by telephone or postal mail at the contact information listed below.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number on our order forms), we encrypt that information using secure socket layer technology (SSL). The leading security protocol on the Internet, SSL is widely used to validate the identity of a Web site and to create an encrypted connection for sending credit card and other personal data. Look for a lock icon at the top or bottom of your browser when you order merchandise on the Web. If the lock is closed, you are on a secure SSL connection.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at admin@sarlinway.com or call us at 1-877-276-8440.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at via one of the methods below:

Phone: 1-877-276-8440
Fax: 770-321-9345
E-mail: admin@sarlinway.com

Postal: Sarlin Wellness Way
4017 Blackwell Park Drive
Marietta, GA 30062